Work alongside AI in a support role — triage, draft, and respond faster without losing the human touch.
Each level builds on the previous one. Start where you are.
Get comfortable drafting support responses with AI and everyday ticket-triage basics.
What you'll learn:Build response templates and macros, and develop the escalation judgment to know when AI isn't enough.
What you'll learn:Manage AI-assisted support workflows for a team, quality-check automated responses, and coach others.
What you'll learn:This track is built for customer support professionals who want to use AI to respond faster and more consistently — while keeping genuine empathy and sound escalation judgment central to how support actually gets delivered.
Customer support representatives, support team leads, and anyone responsible for managing a support queue or team.
Self-paced, online learning. Work through interactive modules, exercises, and quizzes on your own schedule from any device.
Receive a PINC Courses certificate of completion for each level you complete.
Join our Facebook community — ask questions, share your work, and learn alongside other students.
No technical background required for the Beginner level. If you can use email and a web browser, you can take this course. Intermediate and Expert levels build on skills from earlier modules.
Yes — the Beginner level is free. Intermediate and Expert are each $20.00. Contact us about group or bundle discounts at pincinnovationcourses@gmail.com.
Lifetime access. Once you enrol, the course materials are yours to keep.
Refunds may be considered on a case-by-case basis at our sole discretion. Contact us within 7 days of purchase.